Please click here for our studio policy.

Absolutely! In fact, we are well-known for our cover-ups. Tattoo cover-up is a relatively new technique of tattooing and Heartless Ink has become the lead authority in this field. Our artists have successfully completed very advanced cover-ups on many clients with old or unwanted tattoos and have transformed them into beautiful masterpieces. Visit our gallery of cover-up tattoos here to see before and after photos of some of our cover-up work.

To get a tattoo at Heartless Ink, you must be at least 18 years old. We strictly adhere to age restrictions and require valid identification as proof of age before proceeding with any tattoo service.

We are primarily an appointment-based studio, so we highly recommend scheduling your session in advance to secure your preferred time slot. This ensures that your chosen artist is available and fully prepared to meet your needs. While we do our best to accommodate walk-ins, our schedule is often booked months ahead, so we cannot guarantee availability. Walk-ins are processed on a first-come, first-served basis, and we appreciate your understanding.

Upon arrival, you'll sign a consent form and proceed to your artist’s station. The first half hour will be spent reviewing and finalizing your design, allowing time for any necessary adjustments. Next, your artist will apply a temporary stencil to your skin for placement and sizing approval. Once you approve the stencil, the artist will proceed with the tattooing process until the session is complete. For longer sessions we allocate time for breaks to eat and stretch your legs. There’s plenty of food vendor around the studio to choose from or you can bring your own meals. And as always, are incredible administrative staff is available to assist you with any questions or needs that may come up.

We provide thorough aftercare instructions to ensure your tattoo heals properly and maintains its vibrancy. Following these guidelines here which include keeping the tattoo clean and moisturized, will promote a smooth healing process. Proper aftercare is essential for optimal healing, helping to prevent infection, scarring, and fading. Our professional tattoo artists will give you detailed, easy-to-follow instructions to support your tattoo’s long-term health and appearance.

Tattooing can cause discomfort, and the level of pain varies depending on the person and the location of the tattoo. While numbing creams are available, we do not recommend using them. Numbing creams can cause allergic reactions or skin irritations, and they may also alter the texture of the skin, making it more difficult for the artist to inject the ink properly. For the best results, we suggest discussing any concerns about pain with your artist beforehand so they can guide you through the process.

All tattoos at Heartless Ink are custom-designed and tailored to the anatomy of the client, and therefore each piece is priced according to the size of tattoo, level of complexity, amount of detail incorporated into the design, and the artist’s rate. We believe in clarity and transparency, and our Free Design Consultations are designed to deliver just that. At the consultation, one of our elite artists will present you with a custom design along with a fixed price and number of hours or sessions required to complete the piece. Typically, smaller tattoos are priced per hour, and larger pieces are priced per session (full or half day). Please visit our pricing page here for more details.

Touch-ups may occasionally be required due to a variety of factors. Sometimes, a tattoo might fade or lose ink during the healing process due to natural body responses or the location of the tattoo. Other times, fading can occur because the client didn’t follow the proper aftercare instructions. At Heartless Ink, if a tattoo requires a touch-up after healing, and it’s clear that the fading or ink loss wasn’t due to client negligence, we will provide the touch-up free of charge. However, if we determine that the tattoo didn’t heal well due to improper aftercare by the client, the touch-up will not be complimentary. To qualify for a free touch-up, you must have purchased and used our aftercare products, followed our aftercare instructions correctly, and contacted our front desk within 2 months of the date of your appointment. We will then ask you to please come to the studio or send in a few clear, well-lit photos and/or videos of the areas to be touched up and we will assess whether a touch-up is required and get back to you to book your appointment.